If you are looking at a plug, locate the numbers or NEMA term on the base of the plug to help figure out what you need to connect to it. Then look at the outlet or power source to find the NEMA term you are trying to power from.

You may have read a NEMA configuration or code on an adapter that includes a P or an R after a set of numbers and letters (Example: ASL1420R). NEMA codes are the standard industry electrical connection language used in the U.S. Some people get confused by the P and the R or by the relationship between the two of them.

Read more about this topic in our blog post: Relationship Between the Plug and Receptacle (P and R).

Our products can be found on YouTube with product reviews and other How-To and Instructional videos explaining what each product is used for as well as safety tips.

We have also built a showroom at our Wisconsin headquarters where we're able to give live product demos. Here you can see our products in action.

AC Connectors has created 360-degree overview videos of our products, as well as a multitude of other product videos for you to see and better understand the product you are purchasing. You will find these videos in multiple locations including YouTube, Product Blogs, and our Video Library. You will also find product videos linked within the product descriptions on the website.

You can view and share our videos, as well as subscribe to our YouTube channel. We recommend you subscribe since you never know what products will be released, contests and giveaways will be had or when the next product overview video is shared. You might even find a topic you inquired about turned into a video.

You can find and leave reviews of our products on every sales channel they are available for purchase as well as Google, Facebook, and via email to our customer service department. We would appreciate you contacting customer service if you are thinking about leaving a negative review because we would like the opportunity to resolve the issue for you if we can. Our customer service department will do the very best we can to provide a solution to any problem you may have in purchasing, using, or returning our products.

We love hearing from our community! Whether you’re a new or returning customer, your feedback helps us provide the best content and service possible. We're active on YouTube, Instagram, Facebook, X, and LinkedIn!

• For quick questions: Leave a comment directly under our blog posts, videos, or social media updates. We monitor these regularly and will get back to you there.
• For new topic suggestions: Please email our Marketing Team: ac-creative@acconnectors.com
  with your ideas. We’ll let you know if we plan to cover that topic or point you toward existing resources.
• For video-specific inquiries: Reach out to Chrisac-creative@acconnectors.com
  to discuss your ideas further.

Yes, we ship anywhere worldwide. If you are located in Canada, you can order from WWW.ACWORKS.CA for local Canadian shipping and order pick up.

Yes, duty tax is charged by your government when you order something outside of your country, not by our company. There is no way to avoid this charge. If located in Canada, you can order from WWW.ACWORKS.CA for local Canadian shipping and order pick up.

For any international package, if you have questions about shipping costs, contact our customer service department. You will need to provide your shipping address so we can better help you with shipping charges.

Our shipping window will depend on where you purchased our products and how long it takes your payment to post. Amazon, Home Depot, Lowes, and eBay are some of our other sales channels. These sales channels will not release an order for us to ship until payment clears. Once your payment clears and we receive your order, it will be shipped out of our warehouse within 24 business hours.

Our warehouse is closed on weekends and major holidays. We only ship on business days.

Ground: Ships out within 24 hours (orders before 3 PM ET, business days).
Expedited: Ships out same day (orders before 3 PM ET, business days).
Next-Day / 2-Day: Ships out same day (orders before 3 PM ET, business days).

The exception to our shipping turnaround times are situations beyond our control. Including extreme weather, holidays, or any reason our shipping companies fall behind schedule.

Wait! Before you ship anything back:
Please Contact Us First at info@acconnectors.com. Depending on the issue, a return may not even be necessary! We can often troubleshoot the problem or provide a solution.

If we determine an exchange is needed, you can choose one of two ways:

• Option 1: The Fastest Way (New Order) Place a new order for the correct item now. Ship the original item back to us. We will issue a 100% refund once we receive the return.
• Option 2: Exchange for Credit Ship your item back to us. We will apply the value as credit toward your new item. We will contact you to settle any price difference and ship the replacement.

Please contact info@acconnectors.com with your request.

If you have any questions after following through with the checkout process, you can call us to place your order.

Have a special situation or product need? You can book a call with our Product Expert Specialist, Chris, HERE

ACWORKS® brand products are quality durable products that you can rely on to create a solution to your power needs. Providing solutions to our customers is our number one priority. We provide durable, high-quality power solutions backed by 24/7 support via email, phone, text, and chat. To ensure you get the right product the first time and avoid the hassle of returns, we offer free pre-purchase consultations. Reach out today for a quick turnaround and expert advice. Use our site's contact link or simply email info@acconnectors.com

There are multiple ways to reach our customer service department. We accept e-mail, phone, and text messaging 24 hours per day, 7 days a week. We also have chat available on both websites www.ACWORKS.com and www.ACWORKS.ca.
If you are unsure about what to order you can send us supporting images so we can help you the best possible fit for your power issue. Text us your images and we will help you find a solution.

Email: info@ACConnectors.com
Text: 414-323-3240
Phone: 414-434-2220

AC WORKS® brand products are sold on other sales channels including Amazon, eBay, Home Depot, Lowe's, and www.ACWORKS.com in USA. Each channel will run its own sales and promotions at any time. You may be able to find a different deal by searching AC WORKS and the part number on the other sales channels and comparing pricing. If you have a bulk inquiry, please reach out to info@acconnectors.com, as we do offer wholesale accounts a special rate.