Shipping Policy

Are you interested in purchasing AC WORKS® brand products from our website but are curious about our shipping policy?

Our shipping window depends on whether you purchased from the AC Connectors Shop, one of our other sales channels, and requires your payment to post. Our other sales channels include Amazon and Home Depot. These sales channels will not release an order for us to ship until payment clears. Once your payment clears and we receive your order, it will ship out of our warehouse within 24 business hours.  

Our warehouse is closed on weekends and major holidays. We only ship on business days. For orders received before 3 pm on any business day, with ground shipping, your order will ship out within 24 hours. 

Expedited orders received before 3 pm on any business day will ship on the same day. 

For orders placed on business days, requiring next-day or 2nd-day shipping, and received before 5 pm, your order will ship out the same day. 

The exception to our shipping turnaround times are situations beyond our control, including extreme weather, holidays, and any reason for our shipping companies to fall behind schedule. 

For international shipping, you will pay the duty tax that is charged by your government when you order something outside of your country. This charge does not come from our company. There is no way to avoid this charge when international shipping is required.

For international packages, if you have questions about shipping costs, you should email our customer service department. Be ready to provide your shipping address so we can better help you with shipping charges. 

If you have more questions, please visit our Frequently Asked Questions page.