RETURN POLICY
Contact AC Connectors if you have any questions about our return policy.
E-mail: info@acconnectors.com
24-Hour Phone: (414) 434-2220
Exchanges
Q: How do I exchange an item?
You can exchange your item in a couple different ways:
- Please reorder the correct item and we will refund you 100% after receiving your return. If you need help finding the right item, please contact us.
- You can also ship your return back and receive a credit towards a new product. We will contact you with the price difference on your exchange.
- Custom items are not exchangeable nor refundable.
Please contact info@acconnectors.com for your request.
 Q: Do I have to pay a restocking fee for an exchanged item?
No, there will be no restocking fee if you need to exchange a purchased item for another.
Returns
Q: What is your company's return policy?
AC Connectors offers a 30-day money-back guarantee if the AC WORKS® product is not as described in the listing. Custom orders are not returnable nor refundable. Contact us immediately, and we will do our best to make it right.
Q: Can I return a custom item?
Custom items are not returnable, nor exchangeable.
Q: Do I need to contact you before returning an item?
Yes. If you wish to return an item, you MUST contact us for a Return Merchandise Authorization form (RMA). Items returned without an RMA will be refused without a refund.
Q: If I return an item, who pays for return shipping?
A: For defective returns, we cover return shipping and will send you a pre-paid UPS Return Label. For non-defective items you the customer would pay for return shipping.
Q: Do you charge a restocking fee?
No, not for defective returns. For non-defective returns, we charge a 15% restocking fee, and shipping will not be refunded.
Q: Do your products come with a warranty?
Yes, some AC WORKS® products have a limited warranty. Click here to learn more about the limited warranty and our warranty process.
Q: What do I need to include in the return package?
Contact us to obtain a Return Merchandise Authorization form (RMA). Include that along with the original packing list in the package with the product return.
Remember to keep your tracking number as a reference that your package arrived safely to our facility.
Contact AC Connectors if you have any questions about our return policy
E-mail: info@acconnectors.com
24-Hour Phone: (414) 434-2220
Contact AC Connectors if you have any questions about our return policy.
Email: info@acconnectors.com
24-Hour Phone: (414) 434-2220