Return Policy

Q: What is your company's return policy?

A: AC Connectors offers a 30-day money-back guarantee if the AC WORKS® product is not as described in the listing. Contact us immediately, and we will do our best to make it right.

Q: Do I need to contact you before returning an item?

A: Yes. If you wish to return an item, you MUST contact us for a Return Merchandise Authorization form (RMA). Items returned without an RMA will be refused without a refund.

Q: If I return an item, who pays for return shipping?

A: For defective returns, we cover return shipping and will send you a pre-paid UPS Return Label (the US Only). If you received free shipping and are looking for a refund, the original shipping cost is deducted from your refund. 

Q: Do you charge a restocking fee?

A: No, not for defective returns. For non-defective returns, we charge a 15% restocking fee, and shipping will not be refunded.

Q: Do your products come with a warranty?  

A: Yes, some AC WORKS® products have a limited warranty. Click here to learn more about the limited warranty and our warranty process.  

Q: Do I have to pay a restocking fee for an exchanged item?

A: No, there will be no restocking fee if you need to exchange a purchased item for another. 

Q: What do I need to include in the return package?

A: Include either the Return Merchandise Authorization form (RMA) from us or the packing list in the package with the product return. 

Remember to keep your tracking number as a reference that your package arrived safely in our facility. 

Contact AC Connectors if you have any questions about our return policy.

E-mail: info@acconnectors.com 24-Hour Phone: (414) 323-3240