Q: What is your company's return policy?
A: AC Connectors offers a 30-day money-back guarantee if the AC WORKS® product is not as described in the listing. Contact us immediately, and we will do our best to make it right.
Q: Do I need to contact you before returning an item?
A: Yes. If you wish to return an item, you MUST contact us for a Return Merchandise Authorization form (RMA). Items returned without an RMA will be refused without a refund.
Q: If I return an item, who pays for return shipping?
A: For defective returns, we cover return shipping and will send you a pre-paid UPS Return Label (the US Only). If you received free shipping and are looking for a refund, the original shipping cost is deducted from your refund.
Q: Do you charge a restocking fee?
A: No, not for defective returns. For non-defective returns, we charge a 15% restocking fee, and shipping will not be refunded.
Q: Do your products come with a warranty?
A: Yes, some AC WORKS® products have a limited warranty. Click here to learn more about the limited warranty and our warranty process.
Q: Do I have to pay a restocking fee for an exchanged item?
A: No, there will be no restocking fee if you need to exchange a purchased item for another.
Q: What do I need to include in the return package?
A: Include either the Return Merchandise Authorization form (RMA) from us or the packing list in the package with the product return.
Remember to keep your tracking number as a reference that your package arrived safely in our facility.
Contact AC Connectors if you have any questions about our return policy.
E-mail: email@example.com 24-Hour Phone: (414) 323-3240